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February 9, 2006
Mr. John Conyers, Jr.
Ranking Member
Committee on the Judiciary
U.S. House of Representatives
2138 Rayburn House Office Building
Washington, DC 20515-6216
Dear Congressman Conyers:
Thank you for your January 20,2006 letter to Time Warner inquiring about federal government access to Time Warner customer records. This is an important issue, and Time Warner appreciates the opportunity to communicate with you about its policies and practices.
Time Warner is a leading global media and entertainment company with businesses in filmed entertainment, interactive services, television networks, cable systems and publishing. Our flagship companies are America Online (AOL), Home Box Office, New Line Cinema, Time Inc., Time Warner Cable, Turner Broadcasting, and Warner Bros. Entertainment.
The Time Warner companies continuously create and innovate in order to offer consumers a broad array of competitive, multimedia products and services that enhance their entertainment experiences. Our customers trust us with their personal information in order to receive these benefits. Time Warner values the trust that our customers place in us to protect their personal information and records. For our companies, protecting privacy makes good business sense, and our companies have adopted privacy policies and other tools that reflect these top-line goals to protect our customers’ privacy.
In response to your inquiry, I can confirm that the responses of Time Warner companies to federal government requests for customer data, or access to communications-related hardware or software, have at all times been conducted in a manner consistent with applicable law. The Time Warner companies provide narrowly tailored responses to such requests, and require the government to furnish process appropriate to the nature of the data sought (such as court order or subpoena). This narrow approach to federal government requests is reflected in AOL’s recent response to the Department of Justice’s well-publicized subpoena concerning online searches: AOL did not reveal any personal information relating to its customers, but only the general search terms entered over a limited time period.
The Honorable John Conyers, Jr.
February 9,2006
Page 2
Time Warner takes privacy seriously and will continue its best efforts to innovate, offer creative and exciting products and services, and protect customer information, while complying with its legal obligations. The company is also committed to cooperating with you to address your concerns. Should you have further questions about Time Warner ’s policies and practices, please feel to contact me or Lisa Anderson in our Washington office.
Sincerely,
Mr. John Conyers, Jr.
Ranking Member
Committee on the Judiciary
U.S. House of Representatives
2138 Rayburn House Office Building
Washington, DC 20515-6216
Dear Congressman Conyers:
Thank you for your January 20,2006 letter to Time Warner inquiring about federal government access to Time Warner customer records. This is an important issue, and Time Warner appreciates the opportunity to communicate with you about its policies and practices.
Time Warner is a leading global media and entertainment company with businesses in filmed entertainment, interactive services, television networks, cable systems and publishing. Our flagship companies are America Online (AOL), Home Box Office, New Line Cinema, Time Inc., Time Warner Cable, Turner Broadcasting, and Warner Bros. Entertainment.
The Time Warner companies continuously create and innovate in order to offer consumers a broad array of competitive, multimedia products and services that enhance their entertainment experiences. Our customers trust us with their personal information in order to receive these benefits. Time Warner values the trust that our customers place in us to protect their personal information and records. For our companies, protecting privacy makes good business sense, and our companies have adopted privacy policies and other tools that reflect these top-line goals to protect our customers’ privacy.
In response to your inquiry, I can confirm that the responses of Time Warner companies to federal government requests for customer data, or access to communications-related hardware or software, have at all times been conducted in a manner consistent with applicable law. The Time Warner companies provide narrowly tailored responses to such requests, and require the government to furnish process appropriate to the nature of the data sought (such as court order or subpoena). This narrow approach to federal government requests is reflected in AOL’s recent response to the Department of Justice’s well-publicized subpoena concerning online searches: AOL did not reveal any personal information relating to its customers, but only the general search terms entered over a limited time period.
The Honorable John Conyers, Jr.
February 9,2006
Page 2
Time Warner takes privacy seriously and will continue its best efforts to innovate, offer creative and exciting products and services, and protect customer information, while complying with its legal obligations. The company is also committed to cooperating with you to address your concerns. Should you have further questions about Time Warner ’s policies and practices, please feel to contact me or Lisa Anderson in our Washington office.
Sincerely,
Carol A. Melton
